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Welcome Center Interpretation Manager, Full Time

  • 24 Mar 2017 1:57 PM
    Message # 4688209

    Welcome Center Interpretation Manager

    Department: 146 Operations-Science Lab
    Location: Fishers, IN


    Principal Function: The Welcome Center Interpretation Manager is responsible for overseeing programming and operations of the core guest experience for all interpretive areas of the Welcome Center. The Welcome Center Interpretation Manager accomplishes this through effective leadership as part of a team of interpretation specialists to design, deliver and evaluate experiences that appeal to each of the organization’s audience constituents. The Welcome Center Interpretation Manager works as a part of the Interpretation Department management to oversee daily operations of Welcome Center guest experiences in a safe, efficient and guest-centric manner.

    Essential Duties and Responsibilities: Duties include, but are not limited to:

    1. Trains and supervises Welcome Center staff for department.
    2. Designs interpretive experiences utilizing guest input and addressing the specific needs of each audience segment.
    3. Interacts in costume or blue shirt with the public using Opening Doors engagement techniques and may facilitate hands-on activities as needed.
    4. Works collaboratively with other departments to include: the Development Department on donor cultivation; the Marketing & Public Relations Department on communications to the public;
      1. With Education & Programs Department on developing and delivering effective field trips and outreach for children, as well as collaborating on Portal to the Public.
      2. With Exhibits Department on the development and maintenance of exhibit areas, objects, and materials.
      3. Works within established project budgets and schedules; and handles cash, as assigned.
      4. Oversees daily site-wide operations including emergency procedures (405 duties).

    Supervisory Responsibilities: Supervises part-time Interpreters who work primarily in Welcome Center. Employee carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include working with other Interpretation Managers on interviewing, hiring, and training employees; planning, assigning, and directing work; scheduling and approving time worked; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Employee is part of the management team that oversees daily operations.

    Qualifications: To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of the organization. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

    Competencies: To perform this job successfully, all employees at Conner Prairie should demonstrate the following competencies:

    • Customer Service – Responds to requests for service and assistance; Manages difficult or emotional customer situations focusing on listening without interrupting and keeping ones emotions under control; Solicits customer feedback to improve service; Maintains confidentiality and meets commitments; Remains open to others ideas and tries new things.
    • Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
    • Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
    • Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
    • Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
    • Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
    • Quality/Quantity – Demonstrates accuracy and thoroughness; Looks for ways to promote and improve quality; Applies feedback to improve performance; Monitors own work to ensure quality; Meets productivity standards; Completes work in a timely manner; Strives to increase productivity and works quickly.
    • Safety/Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
    • Attendance/Punctuality/Dependability – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and events on time; Follows instructions; Responds to management’s direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an      alternative plan.

    Job-related Competencies – To perform this job successfully, employees in this job should demonstrate the following competencies:

    • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
    • Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
    • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
    • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written      information.

    Education and/or Experience: Bachelor's degree (B.A./B.S.); or five years related experience and/or training; or equivalent combination of education and experience. Previous experience in an interpretation role is required. Previous supervisory experience is desired. Previous experience working in the museum and/or entertainment park industry is desired.

    Other Skills and Abilities: The following skills and abilities are either required or desired.

    • Computer software skills required include: Microsoft Outlook, Word, Excel, and PowerPoint.
    • The ability to communicate effectively at all levels is required.
    • A working knowledge of Science and STEM that Create.Connect represents is required.
    • A working knowledge of early childhood education is desired.
    • A working knowledge of interpretative methods and programming is required for the designated areas, as assigned.
    • The ability to prepare and maintain financial budgets is required.
    • The ability to operate a computer, printer, copy machine, scanner, fax machine, and other office equipment is required.
    • The ability to speak, read and write in English is required. Spanish is desired.

    Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

    While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently will stand; walk; and lift and/or move up to 25 pounds. The employee occasionally will climb or balance; stoop, kneel, crouch or crawl; and taste or smell.

    Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

    Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

    While performing the duties of this job, the employee regularly is exposed to working in wet or humid conditions (non-weather), and outdoor weather conditions. The employee will occasionally work near moving mechanical parts, in high, precarious places, near fumes or airborne particles, toxic or caustic chemicals, extreme cold (non-weather), extreme heat (non-weather), risk of electrical shock, and work with explosives. The noise level in the work environment is usually quiet to moderate.

    Conner Prairie is generally open from 10:00 a.m. to 5:00 p.m., Tuesday through Sunday, this position will be required to work beyond these hours and when open for special events.


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